Refund and Cancellation Policy

AURAS.AE

Last Updated: 01/01/2026

This Refund and Cancellation Policy applies to all purchases made through AURAS.AE.

Please read this policy carefully before placing an order.

1. Digital Products Are Non-Refundable

AURAS.AE sells digital products. Due to the nature of digital products, all sales are final once the product has been delivered, displayed, revealed, activated, redeemed, or made available to the customer.

This includes, but is not limited to:

Gift cards
Game codes
Top-up cards
Digital vouchers
Software codes
Electronic credits
Digital services

Once a digital product has been delivered, it cannot be returned, exchanged, cancelled, or refunded.

2. No Refund After Code Delivery

No refund will be issued if:

The digital code has been delivered
The code has been displayed in your account
The code has been sent by email
The code has been revealed or accessed
The product has been activated or redeemed
The customer purchased the wrong product
The customer selected the wrong region, country, currency, or platform
The customer provided incorrect delivery information
The customer no longer wants the product

3. Customer Responsibility

Before completing your purchase, you must carefully review:

Product name
Product description
Region restrictions
Platform compatibility
Account requirements
Quantity
Price
Email address and delivery details

AURAS.AE is not responsible for customer mistakes made during the ordering process.

4. Eligible Refund Cases

A refund may only be considered in limited cases, such as:

The product was not delivered
The delivered code is invalid and confirmed unused
The wrong product was delivered due to an error by AURAS.AE
A duplicate payment was charged for the same order
The order was cancelled by AURAS.AE before delivery

Refund approval is not automatic. Each request will be reviewed by our support team.

5. Invalid or Non-Working Codes

If you believe a code is invalid or not working, you must contact us within 24 hours of delivery.

You may be asked to provide:

Order number
Screenshots of the error
Platform/account details related to redemption
Confirmation that the code has not been redeemed
Any other information required to investigate the issue

If the code is confirmed valid, delivered correctly, or already redeemed, no refund will be issued.

6. Region or Compatibility Issues

No refund will be provided if the product cannot be used because of:

Region restrictions
Wrong country selection
Wrong platform selection
Account limitations
Device incompatibility
Third-party platform rules
Customer misunderstanding of the product description

Customers are responsible for confirming compatibility before purchase.

7. Order Cancellation

Orders cannot be cancelled once the digital product has been delivered, revealed, processed, or made available.

If an order has not yet been delivered, you may contact support to request cancellation. AURAS.AE does not guarantee that cancellation will be possible.

8. Processing Time for Approved Refunds

If a refund is approved, it will be processed through the original payment method where possible.

Refund processing time may vary depending on the payment provider or bank.

Any payment processing fees, bank charges, currency conversion differences, or third-party fees may be non-refundable where applicable.

9. Chargebacks

Customers must contact AURAS.AE support before filing a chargeback or payment dispute.

If a chargeback is filed after a valid digital product has been delivered, AURAS.AE may provide evidence of delivery, order details, customer activity, and product access to the payment provider.

Abusive or false chargebacks may result in account suspension and restriction from future purchases.